Privacy Policy

As part of the GDPR effective date: 25th May 2018 Take A Step have updated our Privacy Policy and Cookie Policy.

General Information
This privacy sets out how we use and protect any information that you supply when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
At Take A Step Ltd., we want to ensure that this website adheres to UK and EU regulations as set out in the GDPR (General Data Protection Regulation). More information about GDPR and how this should be applied, can be found on the ICO Website:
We may change this policy at various stages by updating this page.
You should therefore check this page from time to time to ensure that you are happy with any changes.

Visitors to our website
When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website ( We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Take A Step
You can read more about how we use cookies on our cookie policy page.

This privacy sets out how we use and protect any information that you supply when you use this website. Please refer to the privacy policy
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This website has a secure certificate (SSL) using 2048bit encryption, which means that data entered to and displayed from the website and your device is secured.
No payment method data, i.e. card numbers, is stored by the website. All such transactions are carried out by a separate payment provider, PayPal, with all relevant security and GDPR credentials.
Sensitive personal data such as passwords, are stored in encrypted (hashing algorithms with salt keys) database fields.

All processes attributable to this website, where your data is input, stored or used, should be specific and require your affirmative action to proceed. This is typically confined to ‘enquiry form’ messages or activity related to requesting or managing a member profile. By proceeding with these actions, you are giving us consent for the purposes of this process.
If you believe that consent has not been given for an activity that utilises your personal data, please contact us immediately stating your concerns.

We aim to resolve any ‘individual rights’ issues within the statutory time period (30 days), however, this is typically much quicker – on average 2 working days.
As part of our digital marketing strategy including search engine performance, our website uses Google Analytics. This may use IP address information. However, this is not stored in conjunction with personal data.

Individual’s rights
We aim to store legitimate, relevant and accurate information about our visitors/members. You have the right to request the following:-

  • Obtain personal data that we have stored
  • Change personal data if inaccurate
  • Have your data erased (where it does not infringe on us carrying out contractual obligations or other overriding regulations, i.e. storage of data for accounting purposes).
  • Removal from a particular process (where it does not infringe on us carrying out contractual obligations or other overriding regulations, i.e. storage of data for accounting purposes).

Please contact us to exercise your rights in any of the above areas.
If you believe that any information or requested information on this website contravenes GDPR, please contact us immediately so that we have the opportunity to correct any issues.

Safety of your personal information
We will not sell, distribute, or lease your personal information to third parties, unless we are required to by law to do so. (Our initial Counselling Interview Statement refers).
Communication from us, based upon your information, will be restricted to relevant information as part of any process, i.e. communicating referral information from an individual seeking counselling services to members.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites that are not governed by this privacy statement. You should therefore exercise caution and look at the privacy statement applicable to the website in question.

Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 26th November 2018.

How to contact us
Give us a call on 07508 055614 or email

Please note that Take A Step Counselling Service is not an emergency service.

Emergency Contacts:

If you are feeling distressed or suicidal, there are services available to help you immediately. If you feel at risk of harm to yourself, or if you are concerned about someone else, please go to your nearest hospital or call the emergency services on 999.

Other contacts:

General Practitioner: Request an emergency appointment. If you are not registered with a doctor in your area, you can attend your nearest NHS Walk-in Centre or contact the NHS Out of Hours Medical Service on 111, available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Samaritans: Help for suicidal thoughts –

If you’re feeling like you want to die, it’s important to tell someone.

Help and support is available right now if you need it. You don’t have to struggle with difficult feelings alone.

Phone a helpline.

These FREE helplines are there to help when you’re feeling down or desperate. Call 116 123.

Take A Step is a member of HiCLG